About Us

Providing brilliant ideas for your business.

Who we are

We are the best in the industry to provide you with affordable yet top-notch business solutions.

With over 50 years of combined experience in Business Process Outsourcing, our team is dedicated to providing top-notch services to help businesses in the USA, Canada, United Kingdom, Australia, and New Zealand scale and succeed. Our location in Davao City, Philippines offers a deep talent pool with a solid educational background, reliable internet facilities, and minimal to zero natural disasters that could potentially disrupt your operations.

50+

Years of Experience

Exceptional Customer Experiences

Opt1mized CX is a leading customer experience consultancy dedicated to transforming how businesses engage with their customers.

Mission

To provide offshore business process solutions with experienced and talented staff at an affordable price.

Vision

To be every company's outsourcing partner of choice, allowing executives to focus on scaling up their businesses.

Core Values

Advantages of working with us:

Flexibility in contract terms

Ramp up the number of employees anytime at the fastest possible timeline so we can match if not get ahead with your growth projections’ timelines.

Downsize your number of staff at any given time so we can help you cut your cost faster during difficult times.

End the contract anytime. We won’t tie you up with long transition periods should you feel the need of moving forward to a different direction.

Competitive Staff

We will provide you with the best candidates in your industry with at least 3 years of experience and some even have leadership experience in their fields.

Interview and hire candidates of your choice.

Customizable work set-up options

Choose whether you want your staff to work on-site, work from home, or Hybrid.

Pricing

Though we have standard flat rate per employee, we will find a way to work with you based on your budget.

Why Choose Us

We are here for we always give you satisfaction.

Our approach is rooted in comprehensive analytics that help us understand your customers’ needs and preferences, enabling us to create strategies that resonate.

Extensive Experience

Our team’s 50+ years of combined experience provides a wealth of knowledge and expertise.

Comprehensive Solutions

We cater to a wide range of business needs, ensuring all aspects of customer experience are addressed.

Client-Focused Approach

We prioritize understanding your unique challenges and goals, crafting solutions that fit your specific requirements.

Expertise in Customer Experience

Our team consists of seasoned professionals with extensive backgrounds in customer experience strategy, data analysis, and user research.

Testimonial

Client Feedback & Reviews

Our commitment to excellence has earned us the trust of numerous clients. Here’s what some of them have to say.

Working with the team at Opt1mize CX has been a game-changer for our business. Their expertise and dedication have helped us streamline our operations and achieve our growth goals.

Arsalon Amini, Chief marketing Officer

The staff provided by Opt1mize CX are highly skilled and professional. They have become an integral part of our team and have exceeded our expectations in every way.

AndreaSr. Director of Customer Success